Imagine: the transfer bus full of people waiting only for you after holidays, risking being late for the airport due to receptionist’s fault. You have already paid all the hotel fees, but the receptionists (at the check-in desk) refuse to let you go and order to bring the receipt because they cannot find the necessary info. What a nightmare! And it happened to us, but let’s start from the beginning. We have been to Messonghi Beach Hotel from 23 May to 30 May. A family of three (two adults and one infant). To begin with, we had bought a ‘Superior Garden View’ room, but on the first day of our stay at the hotel the receptionist (lady with long dark straight hair) put us on ‘Sea View’ room on the 4th floor. The gates in balcony had scary huge spaces and a two year old like ours could easily go through it and fall down, that’s why on the same day in the evening I went to ask for a room, which could be suitable for a baby and meet safety requirements. On the next day, after many times of waiting in the queue (the receptionists would ask us to come a few hours later to see “what they can do”) we finally got the appropriate room in the bungalow. We thanked the staff and started enjoying our vacation. Unfortunately, that was not the end of our problems. On 29 May (one day before checking out) I went to pay a late check-out fee. The receptionist (a man) gave me a copy of receipt and wrote down in the hotel book that we have paid. I even asked him what we need to bring when we check-out and he said, “Only the key”. Now, on the 30 May minutes before the departure, we return the key at the reception desk (the young ladies worked in that shift, one with long dark straight hair, the other - fair long wavy hair). I ask if everything is okay so that we could go out, but they stop us with a phrase “wait wait wait, you did not pay for the late check-out”. I ensure we already paid and ask to check it in their system, but they “cannot find any information” and ask us to bring the copy of receipt. The transfer bus is waiting only for us, my husband takes the key and runs back to the room in the bungalow which is some 300 metres from the main building only to prove that we had paid (we left all the receipts in the room because they had told us we no longer needed them! ). I am at the desk with a crying baby, two big suitcases and two big bags. Nobody from the hotel staff cares and asks for help, the bus driver outside is impatiently showing us to hurry up and get on the bus. Suddenly, one of the receptionists starts giggling and “admits for making a mistake because she now finally sees that we had paid”. I then ask for her name and for the other’s, but they refuse to say their names and when I take my phone and say “I’m going ro find out it anyway”, the ladies start hiding their faces and run to hide in the room behind the desk. It is so immature! I felt as if we were in the kindegarten. Very disappointing and unprofessional. Long story short, the hotel itself is in a beautiful location, there are some good facilities, but the staff needs a lot of proper attention for what they do. First, they have to wear cards with their names, they have to be mature, helpful, friendly and professional. I hope responsible people will read this review and think about the right consequences (these two ladies worked at the reception desk on 30 May, in the afternoon). By they way, in the last minutes of our already unpleasant stay, there came a crying woman saying her baby boy fell from the balcony. I do hope he is okay.
P. S. We have been to a lot of places in Greece, we love this country, but we have never seen such bad behaviour from the people, who call themselves receptionists
Iedomā jieties: transfē ra autobuss pilns ar cilvē kiem, kas gaida tikai jū s pē c brī vdienā m, riskē jot nokavē t uz lidostu reģ istratū ras vainas dē ļ . Jū s jau esat samaksā juš i visas viesnī cas nodevas, bet reģ istratū ras darbinieki (pie reģ istrā cijas galda) atsakā s jū s palaist un pasū tī t č eku, jo nevar atrast nepiecieš amo informā ciju. Kā ds murgs! Un tas notika ar mums, bet sā ksim no sā kuma. Mē s esam bijuš i Messonghi Beach Hotel no 23. maija lī dz 30. maijam. Trī s cilvē ku ģ imene (divi pieauguš ie un viens zī dainis). Sā kumā bijā m iegā dā juš ies "Superior Garden View" numuriņ u, bet pirmajā viesnī cā uzturē š anā s dienā reģ istratū ra (dā ma ar gariem, tumš iem taisniem matiem) iekā rtoja mū s "Sea View" numurā.4. stā vā . Balkona vā rtiem bija biedē još i milzī gas vietas un tā ds divgadnieks kā mū sē jais varē ja viegli iziet cauri un nokrist, tā pē c tajā paš ā dienā vakarā devos lū gt istabu, kas varē tu bū t piemē rota mazulim un satikties. droš ī bas prasī bā m. Nā kamajā dienā pē c daudzkā rtē jas gaidī š anas rindā (reģ istratores lū dza mū s atnā kt pē c daž ā m stundā m, lai paskatī tos, "ko viņ i var darī t"), mē s beidzot saņ ē mā m atbilstoš u istabu bungalo. Mē s pateicā mies personā lam un sā kā m baudī t atvaļ inā jumu. Diemž ē l ar to mū su problē mas nebeidzā s. 29. maijā (vienu dienu pirms izrakstī š anā s) es devos samaksā t vē lā s izrakstī š anā s maksu. Reģ istratū ras darbiniece (vī rietis) iedeva man č eka kopiju un ierakstī ja viesnī cas grā matā , ka esam samaksā juš i. Es pat jautā ju viņ am, kas mums jā ņ em lī dzi, kad mē s izrakstā mies, un viņ š atbildē ja: "Tikai atslē ga". Tagad, 30. maijā pirms izbraukš anas, reģ istratū rā atdodam atslē gu (tajā maiņ ā strā dā ja jaunkundzes, viena ar gariem tumš iem taisniem matiem, otra - gaiš iem gariem viļ ņ ainiem matiem). Jautā ju, vai viss ir kā rtī bā , lai varē tu iziet ā rā , bet mū s aptur ar frā zi “pagaidi, pagaidi, tu nesamaksā ji par vē lo izrakstī š anos”. Es pā rliecinos, ka esam jau samaksā juš i, un lū dzu to pā rbaudī t viņ u sistē mā , tač u viņ i “nevar atrast nekā du informā ciju” un lū dz mums atnest kvī ts kopiju. Transfē ra autobuss gaida tikai mū s, vī rs paņ em atslē gu un skrien atpakaļ uz istabu bungalo, kas atrodas kā dus 300 metrus no galvenā s ē kas, lai pierā dī tu, ka esam samaksā juš i (visus č ekus atstā jā m istabā , jo viņ i bija mums teicis, ka mums tie vairs nav vajadzī gi! ). Esmu pie rakstā mgalda ar raudoš u mazuli, diviem lieliem koferiem un divā m lielā m somā m. Neviens no viesnī cas personā la nerū pē jas un nelū dz palī dzī bu, ā rā autobusa š oferis nepacietī gi rā da, lai steidzamies kā pt autobusā . Pē kš ņ i viena no reģ istratū rā m sā k ķ iķ inā t un "atzī st, ka kļ ū dī jusies, jo beidzot redz, ka esam samaksā juš i". Pē c tam prasu viņ as vā rdu un otra vā rdu, bet viņ i atsakā s nosaukt savus vā rdus un kad es paņ emu telefonu un saku "Es tik un tā uzzinā š u", dā mas sā k slē pt savas sejas un skrien slē pties iekš ā . istaba aiz rakstā mgalda. Tas ir tik nenobriedis! Es jutos tā , it kā mē s bū tu bē rnudā rzā . Ļ oti neapmierinoš i un neprofesionā li. Ī sumā , pati viesnī ca atrodas skaistā vietā , ir daž as labas iespē jas, tač u personā lam ir jā pievē rš liela uzmanī ba tam, ko viņ i dara. Pirmkā rt, viņ iem ir jā valkā kartī tes ar viņ u vā rdiem, viņ iem jā bū t nobrieduš iem, izpalī dzī giem, draudzī giem un profesionā liem. Ceru, ka atbildī gi cilvē ki izlasī s š o apskatu un padomā s par pareizā m sekā m (š ī s divas kundzes 30. maijā pē cpusdienā strā dā ja reģ istratū rā ).
Starp citu, mū su jau tā nepatī kamā s uzturē š anā s pē dē jā s minū tē s atnā ca raudoš a sieviete, kas teica, ka viņ as mazulis nokrita no balkona. Es ceru, ka viņ am viss ir kā rtī bā.
P. S. Mē s esam bijuš i daudzā s vietā s Grieķ ijā , mē s mī lam š o valsti, bet mē s nekad neesam redzē juš i tik sliktu uzvedī bu no cilvē kiem, kuri sevi sauc par reģ istratū rā m