It's 2:56, and I want to share something with you. Imagine when you fly on an airplane for a long time, a conversation with your nearest neighbors is started, voluntarily or involuntarily: about the trip, the weather, and other events of little significance. And, sometimes some people are frank, realizing that this person will never meet again in their lives. So, it happened this time.
Across from me sat a rather pleasant woman with beautiful eyes and an intelligent look. She stared straight ahead into the distance, oblivious to the fuss that usually reigns in the cabin when boarding.
Watching an interesting-traveling companion, it seemed that something was disturbing and did not allow her to distract from obsessive thoughts. But pride and emotional tension do not permit sharing, throwing out anxiety, doubts, and fears. Usually, I try not to get into people's souls, not to distract them from their thoughts. But suddenly, I thought that there are times when it is simply necessary to pour out your soul to someone. And it's much easier for a stranger to do this than for a loved one. A stranger who does not care about you at all, and you are independent of him, will look at your situation with totally different eyes, sympathize, support, and give unexpectedly accurate advice or recommendation that will help solve the problem. That's what Marina told me a result of taking one therapeutic drug cost her issues with her joints. In 2020, during her trip to Hungary to the emergency department, a doctor reported that a hip replacement surgery was required after an ultrasound procedure. That was the reason to come to Karlovy Vary, a famous wellness place in Europe for the treatment of joints.
In February 2022, she decided to book a place at the Richmond Sanatorium from June 4 to June 26. Marina planned her trip and bought a plane ticket in advance. Unfortunately, Lufthansa has postponed the departure and arrival days from June 4 to June 7. She had to turn to Sanatoriums. com and reschedule her reservation to Richmond four days later, from June 4 to June 8, for the same period to stay there for 21 days. According to her booking, the price for 21 days was 1700 euros. A few days later, the answer came: it was not possible to make corrections for four days of stay, and the patient must cancel the reservation.
The lady contacted Richmond, but there were no places in single rooms. She had to go to the Spa Resort PAWLIK-AQUAFORUM in Frantiskovy Lazne, a sanatorium where a new reservation cost about $ 2.400.
After a fifteen-hour flight, the tired Marina finally arrived at Pawlik. When Marina entered her room, it was a strange and unpleasant smell. She contacted reception with a request to change this room to a room with a balcony so that she could breathe fresh air. Also, she noticed that there were two narrow beds instead of one.
Marina took a shower while noticing that the bathroom floor was unpleasantly sticky. As she has a problem with bright light caused by cataracts, the woman went to bed in the semi-darkness without turning on the lighting in the bedroom. Unfortunately, the lady couldn't sleep for a long time and decided to take a walk, walking around the building several times. Every time she passed through the reception desk, she felt awkward, and to apologize, she treated the guy to a chocolate bar.
Waking up in the morning, Marina pulled back the curtains and found that the bed was dirty, the linen was stale, pillows and sheets with gray spots, and the floor in the toilet and bathroom was also dirty. The front desk clerk said the woman should talk to the Pawlik manager about this issue. The lady was shocked by such terrible service, especially since we have been living during COVID-19, which took away fifteen million people in the planet.
After a conversation with the manager, it became clear that he did not even think to apologize for such low-quality service. His version was that the patient was to blame herself. Instead of apologizing, he said that she had deliberately created this situation, and she had stained the cotton fabric with some oils. As a result of such blatant treatment and boorish attitude, Marina could not and did not want to stay in Pawlik Aquaforum anymore.
As a result, she made a new order from June 9 to 29 at Bristol Palace and moved to Karlovy Vary, where she was satisfied with comfort and treatment. Marina liked being there, her joints stopped bothering her, and it became much easier to move. Moreover, the accommodation service during the trip from Miami to Karlovy Vary was provided, taking into account the poor condition of her joints. And, now she needs help getting her money back on a credit card because it was impossible to stay in the Pavlik sanatorium.
After listening to such a confession, I realized that no one would want to experience such ignorant treatment. Also, if you decide to go to the Czech Republic for treatment, be careful, and avoid this sanatorium. Remember its full name is Pawlik Aquaforum in Frantiskovy Lazne, Czech Republic. Most likely, this medical institution has a bad reputation.
Pulkstenis ir 2:56, un es vē los ar jums kaut ko padalī ties. Iedomā jieties, kad ilgstoš i lidojat ar lidmaš ī nu, brī vprā tī gi vai negribot tiek uzsā kta saruna ar tuvā kajiem kaimiņ iem: par ceļ ojumu, laikapstā kļ iem un citiem maznozī mī giem notikumiem. Un daž reiz daž i cilvē ki ir atklā ti, saprotot, ka š ī persona savā dzī vē vairs nesatiksies. Tā tad, š oreiz tas notika.
Man pretī sē dē ja diezgan patī kama sieviete ar skaistā m acī m un inteliģ entu skatienu. Viņ a skatī jā s taisni uz priekš u tā lumā , neievē rojot satraukumu, kas parasti valda salonā , iekā pjot lidmaš ī nā.
Vē rojot kā du interesantu ceļ abiedru, likā s, ka kaut kas traucē un neļ ā va novē rst uzmanī bu no uzmā cī gā m domā m. Tač u lepnums un emocionā lā spriedze neļ auj dalī ties, izmest trauksmi, š aubas un bailes. Parasti cenš os neiekā pt cilvē ku dvē selē s, nenovirzī t viņ us no domā m. Bet pē kš ņ i es iedomā jos, ka ir reizes, kad vienkā rš i vajag kā dam izliet savu dvē seli. Un sveš am cilvē kam to ir daudz vieglā k izdarī t nekā mī ļ otajam. Sveš inieks, kuram par tevi ir vienalga un tu esi no viņ a neatkarī gs, pavisam citā m acī m palū kosies uz tavu situā ciju, jutī s lī dzi, atbalstī s un sniegs negaidī ti precī zu padomu vai ieteikumu, kas palī dzē s atrisinā t problē mu. Tā Marina man teica, ka vienas terapeitiskā s zā les lietoš anas rezultā ts viņ ai izmaksā ja problē mas ar locī tavā m. 2020. gadā , apmeklē jot Ungā riju neatliekamā s palī dzī bas nodaļ ā , ā rste ziņ oja, ka pē c ultraskaņ as procedū ras nepiecieš ama gū ž as locī tavas protezē š anas operā cija. Tas bija iemesls doties uz Karlovi Vari, slaveno labsajū tas vietu Eiropā , kur ā rstē locī tavu.
2022. gada februā rī viņ a nolē ma rezervē t vietu Rič mondas sanatorijā no 4. lī dz 26. jū nijam. Marina plā noja savu ceļ ojumu un iepriekš iegā dā jā s lidmaš ī nas biļ eti. Diemž ē l Lufthansa pā rcē la izlidoš anas un ielidoš anas dienas no 4. jū nija uz 7. jū niju. Viņ ai nā cā s vē rsties sanatorijā s. com un pā rplā nojiet savu rezervā ciju uz Rič mondu č etras dienas vē lā k, no 4. lī dz 8. jū nijam, uz tā du paš u laika posmu, lai tur paliktu 21 dienu. Pē c viņ as rezervā cijas, cena par 21 dienu bija 1700 eiro. Daž as dienas vē lā k nā ca atbilde: nav iespē jams veikt korekcijas par č etrā m uzturē š anā s dienā m, un pacientam ir jā atceļ rezervā cija.
Kundze sazinā jā s ar Rič mondu, tač u vietu vienvietī gā s istabā s nebija. Viņ ai bija jā dodas uz SPA kū rortu PAWLIK-AQUAFORUM Frantiskovy Laznē , sanatoriju, kur jauna rezervā cija maksā ja aptuveni 2400 USD.
Pē c piecpadsmit stundu ilga lidojuma nogurusī Marina beidzot ieradā s Pavlikā . Kad Marina ienā ca savā istabā , tā bija dī vaina un nepatī kama smaka. Viņ a vē rsā s reģ istratū rā ar lū gumu mainī t š o istabu uz istabu ar balkonu, lai viņ a varē tu elpot svaigu gaisu. Tā pat viņ a pamanī ja, ka vienas gultas vietā ir divas š auras gultas.
Marina iegā ja duš ā , pamanī jusi, ka vannas istabas grī da ir nepatī kami lipī ga. Tā kā viņ ai ir problē mas ar spož o gaismu, ko izraisī jusi katarakta, sieviete devusies gulē t pustumsā , neieslē dzot guļ amistabā apgaismojumu. Diemž ē l kundze ilgi nevarē ja aizmigt un nolē ma pastaigā ties, vairā kas reizes apstaigā jot ē ku. Katru reizi, izejot cauri reģ istratū rai, viņ a jutā s neveikli, un, lai atvainotos, viņ a cienā ja puisi ar š okolā des tā felī ti.
No rī ta pamostoties, Marina atrā va aizkarus un konstatē ja, ka gulta ir netī ra, veļ a novecojusi, spilveni un palagi ar pelē kiem plankumiem, netī ra arī grī da tualetē un vannas istabā . Reģ istratū ras darbinieks teica, ka sievietei par š o jautā jumu jā runā ar Pawlik menedž eri.
Kundze bija š okē ta par tik š ausmī gu apkalpoš anu, jo ī paš i tā pē c, ka mē s dzī vojam COVID-19 laikā , kas uz planē tas aizveda piecpadsmit miljonus cilvē ku.
Pē c sarunas ar vadī tā ju noskaidrojies, ka viņ am pat prā tā nav ienā cis atvainoties par tik nekvalitatī vu apkalpoš anu. Viņ a versija bija, ka paciente pati vainī ga. Tā vietā , lai atvainotos, viņ š teica, ka viņ a ir apzinā ti radī jusi š o situā ciju, un viņ a notraipī jusi kokvilnas audumu ar daž ā m eļ ļ ā m. Š ā das klajas izturē š anā s un niķ ī gas attieksmes rezultā tā Marina vairs nevarē ja un negribē ja palikt Pawlik Aquaforum.
Rezultā tā viņ a no 9. lī dz 29. jū nijam veica jaunu pasū tī jumu Bristoles pilī un pā rcē lā s uz dzī vi Karlovi Vari, kur bija apmierinā ta ar komfortu un ā rstē š anu. Marinai patika tur atrasties, locī tavas pā rstā ja traucē t, un kustē ties kļ uva daudz vieglā k. Turklā t izmitinā š anas pakalpojums brauciena laikā no Maiami uz Karlovi Vari tika nodroš inā ts, ņ emot vē rā viņ as locī tavu slikto stā vokli. Un tagad viņ ai ir vajadzī ga palī dzī ba, lai atgū tu naudu no kredī tkartes, jo nebija iespē jams palikt Pavļ ikas sanatorijā.
Pē c š ā das atzī š anā s noklausī š anā s sapratu, ka neviens negribē tu piedzī vot tik nezinoš u attieksmi. Tā pat, ja nolemjat doties ā rstē ties uz Č ehiju, esiet uzmanī gi un izvairieties no š ī s sanatorijas. Atcerieties, ka tā pilnais nosaukums ir Pawlik Aquaforum in Frantiskovy Lazne, Č ehija. Visticamā k, š ai medicī nas iestā dei ir slikta reputā cija.